Roaming Service Management

Revenues from business people roaming into your Network (in-bound) are significant. The focus of maintaining and increasing this revenue is the task of the Roaming Service Management. Partner agreements between foreign operators and your network are critical to offer your network services to in-bound roaming customers and your customers visiting foreign networks (out-bound). Therefore high quality network roaming services require monitoring and verifying to detect any service degradation or reductions in roaming customer connection trends of your in-bound roamers.

Key Tasks include:

• Manage Roaming Partner agreements
• Test and verify roaming services function correctly
• Identify in-bound roamers moving to competitor networks
• Manage Network services delivering roaming capability

Network monitoring data is essential for Roaming Service Management and Customer Experience Management areas. To respond fast to potential bad Customer experiences and attract new Customers to your Network, you need access to network data, real time! Accessing customer data on-line provides instant feedback from service performance, new partner agreements and detecting changing traffic trends, especially in roaming services.

Our products and solutions allow you to leverage your Network data in order to achieve this challenge. Nexus Telecom systems provide on-line network services and customer experience information to support Customer Care service complaints, and enable fast reaction to roaming Service performance alarms. The result is an on-line Roaming Service Management system flexible enough to react quickly to changing customer needs and eliminate potential revenue threats.

On-line International Roaming Management application, monitoring the signaling generated from in-bound and out-bound roaming customers, enables the fast detection of service degradations, as well as providing easy access to investigate interference with foreign Network partner agreements. Additional roaming Service reporting provides trends for in-bound customer connections and the network access locations generating most roaming revenues, which must be given priority attention.

Network and Service Testing

In both monitoring and testing customer services, Nexus provides network-wide integrated solutions to ensure service features function correctly end-to-end for the installed technologies and access networks. Service monitoring is either achieved with passive probes or network element data gathering systems. Service testing is performed at regular intervals through proactive testing campaigns, on both core network interfaces and remote probes located in selected regional network access sites.

Nexus Telecom's roaming service verification test system connects to network access switches, and extends its reach to test each network access switch through IP core network technologies or additional TDM interfaces. Performing roaming service function testing with real foreign Operator SIM cards, verifies the core network services providing roaming capability. To complete the proactive end-to-end service tests, the remote access network probes are incorporated into the regular testing campaigns. Proactive verification tests are also available for Roaming Services internationally, where the Nexus Telecom system can be further extended through remote probes located in neighbouring countries.

Having such a proactive test system deployed in a network helps verify roaming services during new access network roll-outs, after network configuration changes and switch software updates, all under your complete control. The record of each service test call or data session is recorded in a central database for reporting and service degradation alarming, and is also available as an on-line data source for roaming service quality management applications, including roaming billing tests.

Related Products:

• NexusNETVIEW
• NexusVERIFIER