About Nexus Telecom
Nexus Telecom ::: Network and Service Investigations
Nexus Telecom provides investigation tools and techniques with which telecommunication service and network malfunctions and degradations can quickly be determined and successfully solved. Based on scientific analysis methods, these investigation, troubleshooting and monitoring tools help to unravel the hidden secrets behind often complex and mysterious service malfunctions.
Just as Crime Scene Investigators dust for fingerprints to identify the perpetrator of a crime, Nexus Telecom's tools are used to collect, process and analyze 'telecom fingerprints and DNA' in order to quickly and precisely find the rootcause of any telecommunication malfunction.
Right into the heart ::: Customer centric transactions to enable customer experience
Everyone today puts the customer first. Customer experience is key and supersedes everything else - only a happy customer reduces churn and brings revenue! While all service providers fiercely agree to this concept, only a few really engage with its logical consequence: If you want to know customer experience, you need to have an end-to-end view on your customer transactions; at any time, over any of your network infrastructure, towards any service. Having such information available in real-time forms the source to put you to the forefront of true customer experience assessment. And Nexus Telecom system do this exactly.
Unique ::: Realtime data collection and correlation from any source/link/technology
More telecommunication issues and problem cases are resolved with Nexus Telecom's systems than with any other tool. The reason for such a high solve-rate lies in Nexus Telecom's unique ability to comprehensively collect and correlate data from any link in any network, be this fixed networks, mobile networks or ultra-modern NGN networks. And Nexus Telecom systems can even do all of this in realtime.
Product Portfolio ::: Full range of investigation tools
Nexus Telecom offers a wide range of such investigation tools used to effectively study problem cases, to collect and process transaction 'evidence' data, to correlate and combine events, to translate and decrypt transaction details and ultimately, to solve the case and fully restore the respective service quality. Clearly, such tools are indispensable to network operators and service providers who are committed to improving service quality to all their business and residential customers.
Nexus Telecom ::: Organisation and Office Locations
Founded in 1994, Nexus Telecom is a privately-held company with headquarters in Zurich, Switzerland and regional offices in Canada, Chile, South Africa and Pakistan. With over 200 employees, Nexus Telecom is a major OSS/BSS vendor delivering sophisticated state-of-the-art telecom management solutions to 2G, 3G, NGN and VoIP service providers and network operators worldwide.
Nexus Telecom ::: Partners and Customers
With solutions deployed in over 100 countries, Nexus Telecom’s installed customer base spans the globe, assuring service quality and revenue streams for many of the world's best-known telecom operators. For small and large service providers alike, including the world's largest GSM/UMTS network operated by T-Mobile, the highly scalable and modular end-to-end solutions from Nexus Telecom maximize the service provider's competitive edge through excellent ROI, quick and smooth launch of new services, and greatly increased end-customer satisfaction.
Nexus Telecom’s fast time-to-market strategy is to gain early in-depth know-how about upcoming network technologies through strong development partnerships with leading network equipment manufacturers such as Nokia Siemens Networks, Nortel and Alcatel Lucent, to name a few.
Nexus Telecom ::: Service and Network Investigations
Are you experiencing unexpected, mysterious or malfunctioning behavior in your services or networks? Then browse through this website or contact us directly to learn more about how you may benefit from Nexus Telecom's investigation tools and solutions.
Nexus Telecom is certified according to the ISO 9001 Quality and Management Standards.
» View SQS certificate » View IQNET certificate
For more information contact Nexus Telecom at marketing(at)nexustelecom.com.