SLV Module
Overview
Nexus Service Level Verification (SLV) is a centralized point for the control and management of events via an automated network event notification system. It gives to service providers a comprehensive view of the data flowing through their network. This enables network operations to rapidly respond to new events that have occurred in the network and ensure that the Quality of Service remains optimum.
Highlights
- Verifies Service Level performance criteria
- Measures customer service and access metrics
- Builds flexible rules, exceptions, etc.
- Applies internal thresholds</li</li>Provides notification triggering for reports, e-mails, fault management systems integration, etc.
Change is a constant, requiring any performance management reporting system to be automated, adaptable and extensible. The number of multi-vendor, multi-technology hardware and software elements in a typical Service Provider’s environment exponentially increases the complexity of managing a real-time, on-demand infrastructure. In response to this requirement, Nexus Telecom are further advancing their Performance Reporting capability with an enhanced proactive monitoring tool – Nexus SLV.
Nexus SLV delivers a rules-based network and service performance reporting tool, available as an additional module to the NexusMETER. SLV provides service level verification reporting and notification based on a wide range of metrics available from the centralized performance management database that already exists in your operations environment. Additionally, of course, SLV can interface with a range of 3rd party OSS information sources, including CRM or Trouble Ticketing systems, providing valuable additional metrics for SLV assessment. The flexible evaluation rules at the core of SLV are designed to be defined by the network provider. Each rule defines the criteria to be assessed, the scope of applicable network elements / interfaces to assess, the schedule for assessment, a trigger level at which a violation is considered to have occurred and finally an escalation to be performed when the trigger level is reached. Notifications resulting from rules that “fail” their threshold assessment can be passed on to a wide range of messaging interfaces including, but not limited to, SMTP mail or SNMP Traps (for higher level umbrella OSS integration).
: : NexusMETER Modules
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» Raw Data Reporting for Network Operation Management
» Value Add Reporting for Network Performance Management
» Service Level Verification