NexusNETVIEW - Service Quality Management (SQM)

Service Quality Management

NexusNETVIEW SQM provides your Network with the answers: How is any particular service experienced by the user?

NexusSQM is the implementation of a truly end-to-end service monitoring of the customer's experience consuming services.

With the rise of NGN and Mobile data services, SQM is critical for successful businesses to be able to monitor services irrespective of any network topology (e.g. 2G, 3G, LTE, NGN, WiMax, etc.) or Internet Data Services. Business decisions, Marketing initiatives or Network changes can affect the service performance for Customers. Only truly end-to-end real-time service monitoring delivers fast feedback and the capability to take corrective action for any service performance degradations before many customers are affected.

Planning Service implementation is about designing systems to measure and provide information to assist maintaining the high Quality of Service delivered. Nexus Telecom focuses on delivering the customer's end-to-end service experience in a real time to make the Service a success. Customers taking-up complex services are more demanding, and technology can meet their expectations, especially in the high revenue Roaming Services.

Features and Benefits

  • Powerful, highly scalable capturing real-time of end-to-end Customer transactions
  • Standard network interface monitoring for extracting the complexity of multi-vendor, multi-technology data
  • Service Monitoring capability for alarming with thresholds end-to-end service quality indicators (KQIs and CEIs)
  • Real time applications for Voice & Data services, including International Roaming
  • Customer SLA module for Operational and Service Level Agreement management
  • Fast troubleshooting drill-down to identify the route causes of the service performance issue
  • User friendly, web-based interface supporting real-time analytics and dynamic reporting
  • Fully SNMP compatible alarm extension capabilities
  • Real-time data source with XML interface data streams of choice

 

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