"ZAIN secured roaming
business and full ROI in just one roaming season!"
Yusaf Al-Matrook, Wholesale Director
"Zain in Kuwait, Saudi Arabia (KSA) is delighted with Nexus
Telecom's Roaming Investigation Solution, which we have used
for everything from observing traffic trends, identifying capacity
issues and detecting overloaded links to assessing Roaming performance,
understanding customer experience and managing Steering of Roaming.
We are also very pleased with the support and services provided
by Nexus Telecom, particularly those received during the Hajj.
With over 3 million visitors converging in and around Mecca
in the 12th month of the Islamic calendar each year, we were
readily able to observe general Roaming trends with Nexus Telecom's
Roaming Investigation Solution, which quickly alarmed us to serious
capacity issues and detection of overloaded Roaming links, ultimately
helping us to secure these Roaming revenues - and the entire
return on our investment (ROI) - in just one peak season!"
Yusaf Al-Matrook, Wholesale Director
Nexus Telecom's Roaming Investigation Solution
Roaming Investigation Solution is unique in that it combines
passive monitoring probes with active test units - live traffic
monitoring and heartbeat testing - to provide a truly efficient
and cost-effective Roaming solution with a quick ROI.
- Probe-based real-time end-to-end monitoring with NexusNETVIEW
- Active heartbeat testing with NexusVERIFIER
Whereas NexusNETVIEW provides subscriber-centric end-to-end
quality & performance
data, in real-time and across all technologies, NexusVERIFIER's
automated active heartbeat test system continuously simulates
all aspects of user behavior in the network to proactively analyze
(Roaming) service performance.
Zain Detects Capacity Issues
Suspecting that it wasn't achieving its full Roaming revenue
potential during the annual Hajj, Zain employed NexusNETVIEW
to observe and assess traffic distribution through its Roaming
Links, thus discovering that many of their Saudi Arabian links
were approaching full capacity. Identifying these capacity issues
in advance of the Hajj made it possible for Zain to reconfigure
existing links and activate new ones to ensure adequate capacity
for all expected visitors.
Zain Focuses on Roaming Performance
With capacity no longer an issue, Zain prudently turned its
attention to the performance of its Roaming accounts, using NexusNETVIEW's
International Roaming Monitoring (IRM) application to drill down
into the network to isolate problem causes. For example, while
a location update success rate of 96-97% is considered normal,
Zain chose to apply IRM to success rates under 80% and found
that the source of the problem was often Steering.
Connectivity to Roaming Partners
Upon finding Roaming performance issues with NexusNETVIEW,
Zain performed heartbeat tests with NexusVERIFIER to screen the
Roaming statistics generated and verify that these problems were
Zain Offsets Steering of Roaming
Having detected and confirmed that Roaming calls were being
steered away from their network, Zain used NexusNETVIEW to identify
affected customers by extracting their International Mobile Subscriber
Identity (IMSI) numbers, which were forwarded to their Roaming
Partners for action.
With up to 3 million Roaming customers, the
cost of Nexus Telecom's Roaming Investigation Solution was recovered
in just one Roaming season.
Secure Your Roaming Business and Revenues
With outbound Roaming activities serviced in foreign networks
and inbound Roaming activities subject to the whims of Roaming
Partners, crucial Roaming revenues often elude wireless network
The fact that Roamers can so easily switch to other
networks, real-time customer experience requires active investigation
and verification to ensure the quality of Roaming services. This
is where Nexus Telecom's Roaming Investigation Solution excels.
Just Ask Zain!