Gold Support Package
The Gold Support Package entitles your organization to technical training and remotely accessed system checks.
It guarantees a maximum four-hour response time with 24-hour support services available Monday through Friday. Be assured that your business operations will have full access to the support it needs -- when it needs it.
Take advantage of our expertise:
Telephone Support: This includes telephone and e-mail consultation with technical experts at Nexus Telecom for resolution of emergency problems.
Web Support: Our internet-based support environment provides easy access to product information, release notes and technical tips.
Documentation: Technical documentation to help you to understand, plan, maintain and fine-tune your system operations, in an easy-to-use, fully searchable format (CD-ROM).
Software Upgrades: Nexus Telecom Support Service plan holders are entitled to software upgrades according to the terms of their Support plan.
Technical Training: A variety of training courses are offered to help you improve your ability to diagnose and solve technical problems, while maximizing system capabilities, operations and resources.
System Checks: A remote login service by a product expert in order to check your Nexus Telecom system, if needed.
Parallel System Environment: Maintenance of a parallel system environment on a computer system at Nexus Telecom in order to simulate system behavior when technically possible.
Office Locations
Always close to you
With office locations all over the world, Nexus Telecom is always close to its customers.
Latest News
7 September 2010
NexusNETVIEW and NexusVERIFIER team up in Zain's Power Roaming Investigation Solution
"ZAIN secured roaming business and full ROI in just one
roaming season!"
Yusaf
Al-Matrook, Wholesale Director ZAIN, KSA
29 July 2010
With NexusVERIFIER at MTN in South Africa, Nexus Telecom scores a Winner at the Football World Cup 2010 with Service Verification per Mobile Cell.
5 July 2010
Nexus Telecom's new Nexus8630 Protocol Analyzer helps maintain QoS in LTE Labs around the world.
