Platinum Support Package
Platinum Support includes the whole suite of professional services in addition to comprehensive, 24-hour, seven-day-a-week support.
Delivered by the Nexus Telecom team of networking professionals, the proactive services in this portfolio ensure a worry-free and cost-effective life for your technical investments.
Take advantage of our expertise:
Telephone Support: This includes telephone and e-mail consultation with technical experts at Nexus Telecom for resolution of emergency problems.
Web Support: Our internet-based support environment provides easy access to product information, release notes and technical tips.
Documentation: Technical documentation to help you to understand, plan, maintain and fine-tune your system operations, in an easy-to-use, fully searchable format (CD-ROM).
Software Upgrades: Nexus Telecom Support Service plan holders are entitled to software upgrades according to the terms of their Support plan.
Technical Training: A variety of training courses are offered to help you improve your ability to diagnose and solve technical problems, while maximizing system capabilities, operations and resources.
System Checks: A remote login service by a product expert in order to check your Nexus Telecom system, if needed.
Operations Audit: An interactive service for reviewing the effectiveness of your system operations, including an on-site visit, system check, consultation and written report with strategic advice. The Platinum Support plan provides One Operations Audit per year.
Parallel System Environment: Maintenance of a parallel system environment on a computer system at Nexus Telecom in order to simulate system behavior when technically possible.
Office Locations
Always close to you
With office locations all over the world, Nexus Telecom is always close to its customers.
Latest News
30 November 2011
Announcing NexusNETVIEW Mobile Broadband
Nexus Telecom is pleased to announce the release of NexusNETVIEW Mobile Broadband!
9 November 2011
Nexus Telecom hosted a VanillaPlus Webinar about Service Monitoring and Customer Experience Evidence at your Fingertips.
21 July 2011
Success story
NexusNETVIEW boosts Customer Care in Mobile Branchless Banking services.
Excellent service quality of Telenor Pakistan easypaisa mobile banking service.
