Standard Support Package
For organizations that want to maximize system efficiency with enhanced service but require minimal access to support for network operations and technical systems, the Standard Support plan may be ideal.
This provides telephone and e-mail support from the Nexus Telecom team of experts during operating business hours, allowing up to eight hours (one business day) response time. Nexus Telecom business hours are from 8:30 to 17:00 in Europe and 8:00 to 17:00 in Canada.
Take advantage of our expertise:
Telephone Support: This includes telephone and e-mail consultation with technical experts at Nexus Telecom for resolution of emergency problems.
Web Support: Our internet-based support environment provides easy access to product information, release notes and technical tips.
Documentation: Technical documentation to help you to understand, plan, maintain and fine-tune your system operations, in an easy-to-use, fully searchable format (CD-ROM).
Software Upgrades: Nexus Telecom Support Service plan holders are entitled to software upgrades according to the terms of their Support plan.
Office Locations
Always close to you
With office locations all over the world, Nexus Telecom is always close to its customers.
Latest News
30 November 2011
Announcing NexusNETVIEW Mobile Broadband
Nexus Telecom is pleased to announce the release of NexusNETVIEW Mobile Broadband!
9 November 2011
Nexus Telecom hosted a VanillaPlus Webinar about Service Monitoring and Customer Experience Evidence at your Fingertips.
21 July 2011
Success story
NexusNETVIEW boosts Customer Care in Mobile Branchless Banking services.
Excellent service quality of Telenor Pakistan easypaisa mobile banking service.
